Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order is processed as below: Step 1: Search for products. Step 2: Add products to your shopping cart. Step 3: Log in with a member ID or non-member order. Step 4: Fill in the order form. Step 5: Proceed with payment. Step 6: Complete the order and you will see the order number.
Shipping Rate : Fixed Shipping Rate : Regardless of your order amount, $35will be charged for shipping.
Delivery Time : 7 - 60 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
You are eligible for exchange or return in the following cases: - You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
* After entering the process of production of urethane products, normal products are not refunded for the following reasons: Please be careful before buying.
-[You can exchange or refund for defects below] * Products with significant defects in the face, such as air bubbles, foreign substances and residues * Part's broken and twisted
- The following phenomena are not causes for exchange or refund. * Parting line by urethane cloning process * Fine air bubbles and dots excluding facial features * Magnetic marks * Sanding marks
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
* After entering the process of production of urethane products, normal products are not refunded for the following reasons: Please be careful before buying.
-[You can exchange or refund for defects below] * Products with significant defects in the face, such as air bubbles, foreign substances and residues * Part's broken and twisted
- The following phenomena are not causes for exchange or refund. * Parting line by urethane cloning process * Fine air bubbles and dots excluding facial features * Magnetic marks * Sanding marks
Pending period for reward store credit: Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements: If you pay for your order with store credit, you are required to spend a minimum store credit of $6
Cancellation of store credit: Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
